Shopping these days becomes more exciting when you shop in a Mall. You enter and the cool breeze of the AC makes you sigh with relief after coming from the Hot sun. I must say, Its getting so Hot these days... The cool temperature of the Malls are a definite welcome. Of course, Once you enter the Mall, you dont know from where to start. The various stalls display their branded collection making you wanna buy at least from one brand. The large space allows you to just wander about looking at the stuff displayed. If yYou dont like something from one stall go to next. From accessories to bags, shoes to clothes, kitchen items to decor items they have got them all. A small counter for fast-food is a must to have the customers hang in there for a while. Here in Pune, you'll find many malls like Shopper's Stop, Pune Central, Pyramids and many more..
I remember earlier if i had to go buy some good Tops, i had to have a look at most of the shops on MG Raod. Go to one shop, try out a few, don't like it.. no problem, there is another shop close by. You walk around, till you find the kinda top you've bin looking for. In doing this, I would have to spend some 3-4 hours in the Hot sun. Yet we were all very enthu to go and shop. U kept a whole day free for shopping. It would be have to be an event for the whole day.
Today the scenario has changed drastically. If i wanna shop now, I'd rather go to Shopper's Stop or some other Mall. Go from one wing to another. Mind you Its all AC so u find noone complaining. You try out all you wanna try and pick up the best. In the meanwhile you wanna buy something for you boy friend, just go to the next floor and voila, a whole floor dedicated for the guys. You can choose whatever you want. Then you wanna buy shoes for yourself just go to the shoes section. Oh you just remembered you wanna buy some groceries for home.. Dont worry there is a departmental store right here mam says the Shop attendant immidietly.The Food Bazar as they call it. You are all smiles again. So at one stop, you have done loads of shopping. You might spend the same time you would have spent walking to all the shopes as earlier. but this time you have shopped for more items and you are not sweating for God's sake !!! Ya, Thats the greatest relief.
I have noticed another thing.. Its the fashion every shop follows today. To display all the that the shop has for all. The customers take a look and pick up whatever they wanna buy. But this is pretty addictive as you tend to buy more than you really need or have come to buy. Let me explain.. I needed to buy a folder for managing some loads of official documents. I went to this stationary shop.. Big shop of 2 floors having all stationary items one requires. I not only found some good folders just like i required but found many more things. Some good pens, saw some colorful writting pads so picked up some of those for mom. Picked up a diary for mom and some files/folders for dad too! Hmm so i had bought things that i really dint need. A nice way to hyptonize customers to buy more ;-)
I must not forget to mention the not so pleasent incidents i have experienced.. Just yesterday, me went to this new shopping mall opened here in Pune. Its good as it as variety of items that they have for sale. The attendants were not there even after being there.. I mean, noone was there to actually attend to a customer. You had to search for one to ask them where are so n so kept or where is the trial room. The attendeants were not so helpful at all. After looking around for some time, I picked up some 3-4 tops which i liked after trying out some 5-6. I go to the cash counter to pay. I see a Big line there. The whole floor has just 2 cach counters. One for the men's section and one for women's section. Each couner has around 3 cmputers for attending to 3 customers at a time. But only one was functional. Why ?? Noone knows. They say the person was absent.. but can they not find a replacement for a day ?? :-
Anyway i stood in the line hoping my turn would come soon as there were just 2 more before me. But it was not so unfortunately. Some more people joined in the line from either directions and i was soon 6th and not 3rd as i thought. There was soon confusion among whose turn it was to pay next. In between all this, my li'l neice, a 4month baby was uncomfortable and all set to cry. She was hngry i gues but I did not wanna make her cry and so handed the tops i had selected to be kept back in its place.
Suggested the attendant that they should make some good arrangements for people soon than harassing them this way by making them stand in a line which would practically not shorten. Some systamatic way should be followed. I assumed she agreed to me from the look she gave.
So finally i was home without buying anything after spending some 2 hours. The mall definitely had some great stuffs but had very Poor management..
The rise in sale does not increase with just good items you have for sale. Customer service and their comfort plays a very important role.
Hmm A lesson for them to learn.. Maybe i can point them to this blog :-) I will earn some readers too!! what say ? :-)